Visited the above restaurant on the 27th September with a table booked at 7:30 for a party of 5 of us. This restaurant also has a take away which is beside the main entrance and this has won many awards for its “Famous” fish and chips in Torquay and has even won country wide recognition. However the establishment has not entered any of the competitions in recent years.
Upon walking into the restaurant you are immediately put into the main walk way of waitresses and guests, after walking down past several diners you then arrive at the main counter. After stating my name etc we were shown to our table which was by the window and looked out onto the main road and was certainly good for people watching. The inside is decorated in a Nautical theme with small boats, sea gulls, large wooden models and even a life size boat steering wheel on the ceiling, this however I found was dulled by the use of tacky fairy/Xmas lights dotted around the place.
The staff here were very polite and seemed to carry out their job well and took our orders etc. The menu was filled with what you would expect from a “fish and chip” restaurant. However there was some oddities here such as the “fresh bread with oils”, which i would have expected to find in a italian and not in the local chip shop. Seeing this i decided to place an order, only to regret this later as i was presented with nothing more than a /Sainsburys part baked roll which was then cooked in the oven…… if the item is not fresh please do not state it is on the menu.
Around 20minutes later my main course was then served of Haddock, topped with smoked salmon with a cheese sauce. Hoping this option would be where the restaurant shined, however this was extremely overcooked with the plate full of water still from the poaching pot, and the cheese sauce was safe to say packet….. The chips were good with a nice taste, however these were no where near as crisp as i was expecting and i was hoping for something special. I un-eagerly picked away at my dish until i got towards the centre of the fish was was just very too chewy and bland to go any further. I then called it a day, now this is a variety for myself to leave food…
My fellow diners who had “Traditional Fish and Chips” however did enjoy their meals and found the fish to be good quality with not a greasy outer batter.
Need to point out though the provided Ketchup Sachets are brilliant and alot better than the usual flat hard to squeeze out types. (You know what they say, simple things, simple minds)
Now moving on I have to put down my biggest disappointment i found was that it seem when you placed your order, the order was then passed through to the take away next door and then cooked like any other standard takeaway order. This i can understand and almost expect from a fish & chip shop restaurant, however i was then surprised…..
I kept seeing waitresses carrying large boxes from the counter to the kitchen and going backwards and forwards after a while watching this I found this was the food from the Takeaway, which to my surprise was food boxed up for a takeaway (traditional cardboard box/Paper). The waitress then took this box to the side of the restaurant, lined up plates (cold), and then proceeded to tip/unbag the food onto the plates for the diners, this also involved “chucking” the mushy peas out of pots into serving bowls etc etc. I found this whole setup extremely disappointing, if i am paying £9 for fish and chips i do not expect it to be in take away boxes to then have a waitress serve it up how my mother would at home, also the clanging of plates and forks etc as waitresses attempted to dish up is unnerving.
The waitresses also did not use/ware gloves whilst carrying out this operation of “plating up”, this is a slight concern from myself as these girls have been handing money, used plates from other guests, etc. I do think if this operation has to take place in this manor the girls could at least put on some latex gloves to plate the food.
Overall – 3/10
Overall very disappointed. For 5 eaters the bill was well over £140.00 with drinks and meals etc (Bread Starters / No desserts).